Frequently Asked Questions

We understand that choosing home care is a big decision.

Below are answers to some of the most common questions families ask.

If you don’t see your question here, please contact us — we’re always happy to help.

We offer a wide range of non-medical home care services, including personal care, companion care, homemaking support, mobility assistance, dementia support, chronic condition support, and post-hospital recovery care.

Every care plan is personalized based on your loved one’s needs.

In many cases, care can begin within 24–72 hours, depending on caregiver availability and your care needs.

For urgent situations, please call us directly at 774-777-8776 and we will prioritize your request.

Yes. All caregivers go through a careful screening and hiring process, including background checks, reference checks, interviews, and training.

Safety, professionalism, and compassion are core to our standards.

We currently operate as a private-pay service.

Some long-term care insurance plans may reimburse for our services. We can provide documentation and visit summaries upon request.

We use a thoughtful matching process that considers skills, experience, personality, preferences, and care needs.

Our MyCG coordination system helps ensure clients and caregivers are paired for the best possible fit.

Families receive clear communication through our care coordination tools, including visit summaries and updates.

We believe families deserve peace of mind and transparency — not uncertainty.

Yes. Our minimum varies depending on service type, but most visits require a 3–4 hour minimum.

We’ll discuss your needs and help create a schedule that works best for your family.

Absolutely. Continuity matters, and we do our best to maintain consistent caregiver assignments whenever possible.

We currently serve families throughout Massachusetts, with additional regions launching soon.

If you’re unsure whether we cover your location, just reach out and we’ll gladly confirm.

Getting started is simple.

You can contact us through our website or call us directly. We’ll listen to your needs, answer your questions, and guide you through the next steps.

Call: 774-777-8776
Website: www.sendmycaregiver.com

The frequency of visits will depend on your individual needs and the care plan developed by our team. We offer flexible scheduling options to ensure that you receive the care you need, when you need it.